Frequently Asked Questions

General FAQ

  • What are the perks of KnetMiner Pro?

    KnetMiner Pro features are outlined here. Generally, expect a more powerful platform when upgrading to Pro, with less searching and saving limitations. Be aware that having a Pro account does not give you access to our additional “Paid” resources, as these are a different package.

  • I am interested in a species not listed on your products page.

    We would love to hear about your species of interest. Please get in contact with us here or on

  • Can KnetMiner support non-plant species?

    Simply, yes, we can work with you to spin up a novel KnetMiner instance containing your species of interest. See our COVID-19 KnetMiner instance as an example! Just get in touch at

  • How can I get in touch for some other purpose?

    Either here or via – both will end up in the same inbox.

More details

  • Do you support internationally?

    Absolutely! Please feel free to reach out here or via

  • Where are you based?

    We are currently based in Harpenden, United Kingdom.

  • How long has KnetMiner been established?

    The first version of KnetMiner was released in 2013.

  • How can I unsubscribe from the newsletter?

    Each email sent by us contains an unsubscribe button.


  • Do you support alternative payment portals?

    We’re always happy to chat and try to work something out. We have measures to support international banking, chinese pay gates (like Alipay and WeChat Pay). Contact us on

  • I would like to cancel a subscription

    No problem, please get in touch at